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Resume - Technical Writer

User-focused
Optimize the user experience by both suggesting enhancements to product usability and developing high-quality, user-friendly documentation

Award-winning writer, with an exceptional attention to detail
Earned awards for two user's guides, a white paper, and training

Highly organized
Able to skillfully manage several projects simultaneously

Experience

VaraLogix, Inc. - Contractor (August 2011 - Present)
A start-up company that develops software to manage web application deployments

  • Editing and updating the user guide
  • Editing the API reference

Texas Department of Public Safety - Contractor (March 2011 - Present)
State agency responsible for statewide law enforcement and vehicle regulation

  • Creating user guides and online help
  • Creating support documentation
  • Editing training material

IBM - Contractor (February 2010 - March 2011)
Multinational company that produces enterprise servers and software

  • Contributed to online help and installation documentation in a DITA environment
  • Coordinated website updates for regular software releases
  • Maintained internal process documentation and developed scripts to simplify tasks

MicroTransponder, Inc. - Contractor (May 2009 - March 2011)
A start-up company in the medical device industry

  • Edited presentations and grants

ARGO Data (September 2008 - April 2009)
Privately held firm that provides technology solutions for the financial services industry

  • Contributed to user's guides, release notes, and getting started guides
  • Edited API and Performance Test Results documents

Hewlett-Packard Company (December 1995 - August 2008)
Multinational company that produces printers, personal computers, business servers and software

  • Developed the documentation sets for multiple new products for UNIX system administrators
  • Authored compiler documentation for UNIX programmers
  • Updated existing documentation to be more consistent, logically organized, and task-based
  • Automated writing tasks and mentored co-workers in tools and documentation processes

Software

  • FrameMaker
  • Arbortext Editor (Epic)
  • Microsoft Word
  • RoboHelp
  • Adobe Acrobat
  • PowerPoint
  • SnagIt, HyperSnap
  • Excel
  • SharePoint
  • Visio

Operating systems

  • Microsoft Windows
  • UNIX

Markup languages

  • DITA XML
  • DocBook XML
  • DocBook SGML
  • HTML

Scripting languages

  • UNIX C Shell
  • Perl

Volunteer

Austin Society for Technical Communication, Hospitality Manager

Portfolio

www.wscottcox.com

Education

B.S. in Mathematics
University of Texas at Austin